We want you to love Fizible! Here's our simple refund policy.
14-Day Money-Back Guarantee
Get a full refund if:
- You're a first-time subscriber
- It's been less than 14 days since your first payment
- You haven't used any credits to create videos
How to request: Email us at contact@fizible.com with your account email. We'll process it within 3-5 business days.
Important Notes
- No refunds if you've used credits. Once you create videos, the refund window closes.
- Renewals aren't refundable. Cancel before your next billing date to avoid charges.
- Refunds go to your original payment method. Allow 5-10 business days for processing.
Canceling Your Subscription
You can cancel anytime from your account settings. You'll keep access until the end of your billing period, and you won't be charged again.